Shipping Policy
Last updated 3 September 2026
This policy explains how and where EcoYard Works (FLOFUM, S.L.) ships orders and how long delivery usually takes.
Where we ship
We deliver to addresses within Spain and across the European Union. If your country is not offered at checkout, we do not ship there at the moment.
Free delivery
Delivery is free on every order, with no minimum spend — the price you see is the price you pay.
Processing time
We prepare orders within 1–2 business days of confirmation. Orders placed at weekends or on public holidays are processed the next business day. You will receive a shipping confirmation with tracking once your order is on its way.
Estimated delivery times
| Destination | Estimated delivery |
|---|---|
| Spain (mainland) | 2–4 business days |
| Balearic Islands | 3–6 business days |
| EU (Western Europe) | 4–7 business days |
| EU (Eastern Europe) | 5–9 business days |
Delivery times are estimates from the date of dispatch and are not guaranteed. The Canary Islands, Ceuta and Melilla may involve customs procedures and longer delivery times.
Carriers
Orders are sent through our delivery partners Correos, SEUR, GLS and DHL. The carrier handling your order is shown in your shipping confirmation.
Pay on delivery (cash on delivery)
If you choose cash on delivery at checkout, you pay the courier in cash for the full order amount when your parcel arrives. Please have the exact amount ready, as couriers may not carry change. If a cash-on-delivery parcel is refused or cannot be paid for, it is returned to us and the order is cancelled.
Tracking your order
Once dispatched, you receive a tracking number by email, and you can follow your order on our Track Your Order page.
If there is a problem
If your order has not arrived within the estimated time, check the tracking link first and then email us at hello@ecoyard-works.com. If a parcel is returned to us because it could not be delivered (for example a wrong address, or it went unclaimed), we will contact you to arrange redelivery.
Damaged or lost parcels
If your order arrives damaged, contact us within a reasonable time with photos so we can arrange a replacement or refund. Risk passes to you on delivery; where a parcel is confirmed lost in transit, we resolve it with the carrier at no cost to you.
Customs and taxes
No extra customs duties apply to deliveries within the EU. For any territory outside the EU customs union, the recipient may be responsible for import duties or taxes.